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Grandstream Video Conferencing

The GVC3200 is a ground-breaking solution that offers small businesses a revolutionary video conferencing system with unprecedented flexibility and the power of support for multiple popular video conferencing protocols and platforms right out of the box.  

Grandstream surveillance products now in stock.

If you are a security integrator contact us to find out how we can help you with keen pricing and technical support.

New Android Desktop Phones

Industry leading IP video phones with multi-platform, multiparty HD videoconferencing capability and the power of the Android operating system, the GXV3240 and GXV3275 offers Enterprises, SMBs, SOHOs, and mobile workers: 6-lines, 6 SIP accounts with support of 11 native languages.  4.3” capacitive touch screen for a tremendous user experience.  Android operating system 4.2 with full access to the hundreds of thousands of Android Apps in Google Play Store.  Dual Gigabit network ports with Power over Ethernet (PoE), integrated Wi-Fi (802.11b/g/n).  Integrated Bluetooth for easy data exchange, call transferring with iPhone or Android mobile phones as well as use of Bluetooth headsets.  Advanced Megapixel CMOS camera supporting crystal-clear HD (720p) video calls using Grandstream’s SIP  based free IPVideoTalk or any of the 3rd  party video calling apps in the Google Play Store, such as Microsoft Lync  2013 and SKYPE.  The GXV3240 supports up to 4 GXP2200 Extension Modules for easy fingertip access to up to 160 contacts.  Full support for all major SIP-based IP PBX/softswitch/IMS platforms such as Broadsoft, Metaswitch, Asterisk,  Elastix, etc.  Auto-provisioning using the Auto-Discovery and Zero-Configuration option built into Grandstream’s UCM6100  series IP PBX Appliance

New offering: FreePBX support

Ultecom offers support and pre-configured bundles featuring SugarCRM connectors. We are working closely with SugarCRM integrators to provide an integrated telephony solution for businesses that are looking for CRM driven outbound calling and screen pop-ups for inbound calls.

Wildlife Rescue Incorporated

Wildlife Rescue Incorporated (WRI) has commissioned a new Call Centre switch built by Ultecom. The Centre will operate full-time, providing a genuine 24/7 emergency number for members of the public throughout NSW to call when wildlife is in need of assistance. The Call Centre has been designed to allow volunteer phone operators to “work” at home on a weekly roster, using their broadband connection to make and receive VoIP phone calls. When fully operational, the Centre will be staffed by up to 10+ phone operators (depending on demand) and will be capable of handling 300+ incoming calls per day, without queuing. All operators are required to have had experience handling or caring for native animals and therefore be competent to process calls to the Centre. The Centre commenced operating in September.

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NEWS

New offering: FreePBX support

FreePBX is a popular ready-to-go PABX offering utilising the Asterisk commercial open source software.

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Wildlife Rescue Incorporated

Wildlife Rescue Incorporated (WRI) commissioned Ultecom to develop a fully customised call centre solution that would enable them to recruit home based operators to take emergency calls. The system has been designed to provide a robust, high capacity solution that has very low operating costs.

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QueueBypass

QueueBypass was originally developed as a customer friendly frontend to an otherwise unfriendly "please wait for a consultant to become available" call centre greeting. It offers an inexpensive solution to one of the most common customer service compaints - waiting on the phone.

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