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Sep 11, 2013

QueueBypass


QueueBypass was originally developed as a customer friendly frontend to an otherwise unfriendly "please wait for a consultant to become available" call centre greeting. It offers an inexpensive solution to one of the most common customer service compaints - waiting on the phone.
Category: General
Posted by: admin

QueueBypass was originally developed as a customer friendly frontend to an otherwise unfriendly "please wait for a consultant to become available" call centre greeting. It offers an inexpensive solution to one of the most common customer service compaints - waiting on the phone.

The existing call centre infrastructure is unchanged, calls are simply routed through Ulterius switches where the customer is offered a call back option if an operator is not immediately available. This service can now be added to the UltimateConnect click to call service.

The customer has done the web research and wants to speak to someone as part of the purchase cycle - now. QueueBypass makes sure that when they receive the automatic call back - someone is ready to sell them. Happy customers = higher sales rates = repeat business. Simple.